our design process
W H A T T O E X P E C T
+ After you request a quote, we'll review your inquiry form and follow up with any additional questions. You'll receive a formal quote with all the details - be sure to read it carefully and in full. You can request changes to the quote or accept it as is. Once your quote is accepted, a 50% non-refundable retainer invoice will be sent to your email. Once the retainer is paid, the design process will begin. How exciting!
+ You will receive a digital mock-up via a watermarked PDF for you to review and approve or make changes to - our pricing includes 1-2 revisions of your project (so be sure to have everything together at once when you send us your edits). Further revisions are charged at an hourly rate.
+ If you book our assembly service, postage is automatically added to your order. You will see this as a line item on your quote. If you choose to assemble, you are in charge of your own postage and assembly as well as the materials needed to assemble if necessary.
+ Once your design proof is approved, we will invoice the final 50% payment via email. After payment is received, your project moves into printing and no further changes can be made. After printing, we will assemble (if that's part of our agreement) and mail out via UPS or USPS Priority Mail. All orders are shipped.
+ Due to the nature of our what we do, no returns or refunds on customized orders. The proofing process is VERY important, please pay attention when reviewing your order and design.
+ Credit cards are accepted.